Oakham Surgery |
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The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception. Staff Training As part of our commitment to improving standards, there will be occasions when the surgery will close for staff training. A notice will be displayed and emergency cover provided during these periods. New Patients We ask all new patients over the age of five, who wish to register with the practice, to make an appointment for a registration/health check which includes a blood pressure and urine check with one of our nurses. This helps us to assess your current health so we can look after you more effectively, as it can take several weeks for your records from your previous surgery to arrive. Please cancel and re-book this appointment if you are unable to attend. If you decide to change your current doctor for any reason, remember to take your current medical card with you. If you need help finding a new doctor, please ring either Sandwell PCT (0845 155 0500) or Dudley Beacon and Castle PCT (01384 366111). Equipment Fund Occasionally the practice receives donations or bequests. Sometimes these gifts are for designated purposes. Any donation which does not have a specific purpose will be allocated to our equipment fund. In recognition of gifts received, a 'THANK YOU' notice is displayed in the surgery waiting room. Private Work We regret that we are unable to take on private patients. Sometimes patients need services that are not available on the NHS such as HGV/PCV driving and life assurance examinations. These can be arranged through your usual doctor at the surgery for which there may be a fee. Any claim forms you may have can be completed by your usual doctor. Passport/driving licence forms and photos can be signed if you have been registered with the practice for more than two years. A list of current fees/charges is displayed in reception. Payment is made at the time of examination or collection of forms. Carers' Register A carer is a person who helps another person with everyday tasks that they could not do by themselves, or someone who provides emotional and social support. A carer can be of any age and could be a parent, son or daughter, partner, relative, friend or neighbour. A carer may provide full or part-time care or may share the responsibility of care with others. If you care for someone in this way, please inform us so that your details can be added to our carers' register. Zero Tolerance We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, Staff or other patients be it verbally, physically or in a threatening manner whatsoever, will risk removal from the practice list. In extream cases we may summon the police to remove offenders from the practice premises. |
